This is also the first time I write a review to a store, resturaunt, etc. only because I would never waste my time writing reviews but because I love shopping at Ulta and hate the customer service.
One of my favorite places to get all my beauty needs all Under One Roof luxury two drug store in all in between and the ultra store brands products are great
When it came to paying, the cashier asked for my number, charged me, instead of handing my bag to me in my hand she drops it over the register onto the counter and just handed me my receipt. No have a good day or anything.
The staff was very helpful. They took time out to try some products on me to make sure I was happy with my purchases. They can get really busy , check out went pretty fast. I just wished they had a little roped off section for that. People were lined up blocking alot of one wall. They have everything. ☺
Employees only talked amongst themselves, didn't see anyone of them ask a customer looking around if they needed any help or had any questions.
I asked one of the employees if they had a product I was looking for, she didn't make any eye contact nor bother actually check or ask anyone of her coworkers, said shook her head no and walked away.
Drove 30 minutes, excited to go into Ulta and never had such horrible customer service in any other Ulta before until today when I visited this Ulta for the first time.
I love Ulta but never would I recommend this store, I would much go to a different store with better customer service.
I went in today around noon to visit the brow bar. This was going to be my first visit and I was extremely excited! I've heard it was the best. Sadly upon arrival, I was notified that no one was there to do eyebrows. It's too bad, it really looked like a nice place to get my eyebrows done. I usually get them threaded but I was tired of the pain associated with it. I guess this was a sign to continue to get my eyesbrows threaded. I will end on a good note and say everyone was very nice and the store was clean!
I will give three stars for cleanliness but as someone who is very recently starting to get interested in makeup I was very excited for this store opening up only a few miles from my home. I spend a lot of money at the drug store and I figured if I liked Ulta, I'd be there all the time, having fun and spending lots of money. I had hoped that I would be greeted by friendly staff and offered help, instead I wandered around waiting for one of the many not busy staff members to ask me if I needed anything or had any questions but it literally never happened. I bought a few items that I felt comfortable with but honestly they missed a big opportunity to educate me on cool products and sell them to me. Not sure I'll ever go back and I'm pretty bummed about it.
Ulta Beauty is a US Hair Care Studio based in Owings Mills, Maryland. Ulta Beauty is located at 10020 Reisterstown Rd, Owings Mills, MD 21117, USA.
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