Terrible customer service.. Talked to someone on the phone, they were rude and hung up on me after I asked a simple question. When I went to the store, we had asked multiple employees on where to find something, they seemed so annoyed, didn't let us finish our question, and didn't even stop to talk to us, but just kept walking. Worst Home Depot experience..
Always ask the older gentleman. They have more knowledge than these kids. You ask them n the nursery where something is and they have to look it up on their phone.
I went on a busy Saturday afternoon to grab a couple of items and they were very attentive and had the appropriate staffing of employees to handle the busy weekend. They offered to help find items and I watched as they helped many patrons! Well prepared for a busy day and they provided great customer service.
Truly outstanding. Ms. Barbara Gray-Bruno from the seasonal section helped us above and beyond and when she couldn't find the tree we wanted in stock she asked the store Manager Ms. Cece if we could buy the display and they couldn't allow us too they worked together to find a store with it in stock but it was 45 minutes away and we had already drove from Essex Maryland to get the one another store told us they had, well Mike Braden a supervisor had walked up and heard our story and offered to drive the 45 minutes away to pick the tree up and deliver it to my grandmothers home free of charge. this store has made my grandmothers Christmas complete. they did all of this for us to make shore that if this is really her last Christmas it would be complete with a tree. we let them know that my grandmother wouldn't have needed any thing to decorate if her caregiver who we had gained the knowledge that was not only abusing her but her grandson who she raises as well. When we had her removed she came back with officers to get her belongings and took all of her items as well and the officers said we couldn't stop her we had to take her to court. So with that being said this store is the best and ill be shopping only here from here on out they are truly family orientated.
Thank you with all our hearts Ms, Barbara, Cece, and Mike B.
i still cant believe what they have done for us and my grandmother.
Staff was overall very helpful. They pointed me in the right direction, and even told me where I could get a product that they don't sell.
The Home Depot is a US Hardware Store based in Owings Mills, Maryland. The Home Depot is located at 9818 Reisterstown Rd, Owings Mills, MD 21117, USA.
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