The room was quite nice. I didn't see any obvious signage from the way I entered the parking lot. Continental breakfast has great drinks and the quality level of food one would expect in these situations.
I will not be staying at this hotel in the future.
Checked in November 14-17. Check in was quick, staff very friendly and accommodating. Our handicap accessible room is big and spacious for my daughter's wheelchair. Our bed is very uncomfortable, so much so that I went to Wal-Mart and bought 115.00 memory foam mattress top.
Breakfast was very good. If we have to come back to John Hopkins we will stay here again.
Great service
Love this hotel. Is near my family!!! Its a nice, clean and friendly atmosphere. Positive and helpful staff.
My main problems are as follows. The staff is definitely not knowledgeable about certain things like pool hours or even could answer if there are towels at the pool. The indoor pool is "not affiliated" with the hotel as apparently it is staffed by an outside company. Pool hours are listed at the door to the pool area, and even though it listed a close time of 9PM for Sunday evening it was closed by 830PM. Additionally, Monday through Thursday times are listed as 530PM - 10PM, so you can forget a morning swim. On Monday I arrived at the pool at 820PM to use the pool only to be told by the attendant that they needed to clean the vacuum the pool, that they "were only scheduled till 9PM", needed to close the pool and was noticeably irritated when I wanted to swim anyways. Also the pool filthy, tons of hair clumps floating around, and the random drains around the pool were disgusting and clogged with wet debris and dirt. Mind you, I was told and assured by hotel staff that the pool would be open till 10PM.
After contacting Hyatt directly, the general manager of the hotel while addressing my complaints rudely told me that "she was lucky to have even anyone to work on the holiday", told me that the pool was open at 9AM that morning and not 5PM as posted and confirmed by previous staff (untrue, I left the hotel at 930AM and the lights were off and door locked), told me that the kitchen staff was "working through problems" with labeling food, and ended up comping me one night's stay off my bill.
I stayed here for a few days over Christmas to visit family in the area over the holiday. I have mixed feelings, but ultimately can't recommend the hotel.
Additionally I purchased a "Taste of Tuscan Board" prepackaged snack box from the front desk which had been marked as "Made Fresh on 12/27/17" which was two days in the future. The prosciutto inside was rotten and not suitable to eat. Attempting to call the front desk about this matter was futile, with the on call staff not answering the phone forcing me to come downstairs and wait ten minutes at the desk for someone to emerge from a side room.
The location of the Hotel is sweet spot. There are plenty of places nearby for food, so it gets a +1 from me. The service has been good and will update the review at the end of my stay.
The rooms were nice enough. The bed sheets definitely aren't soft, with my girlfriend describing them as having to be wrapped in a napkin. The bed itself was comfortable however. I also would have preferred to have an actual sink and mirror in the bathroom rather than open inside the room. Also the free hot breakfasts were pretty tasty.
Hyatt Place Baltimore Owings Mills is a US Lodging based in Owings Mills, Maryland. Hyatt Place Baltimore Owings Mills is located at 4730 Painters Mill Rd, Owings Mills, MD 21117, USA.
Please contact with Hyatt Place Baltimore Owings Mills using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Hyatt Place Baltimore Owings Mills opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Lodging in Owings Mills