Update: I traded the vehicle in to Koons of Westminster and without any negotiation was presented an offer of $2500 more than what Heritage Fiat offered.
Overall great experience.
I have been in the automotive industry for 13 years and have helped numerous customers through the car buying process. Heritage Fiat should be ashamed.
I found the exact car I wanted online and drove home in it the very same day. Once I initiated contact, Kevin emailed me, then called right away. I was able to begin the financing process and trade-in valuation before even arriving to the dealership. From the moment my husband and I walked into the door, we were treated very well, definitely by Kevin but also by Tony Pozderac the sales manager and Tony in financing. Tony the sales manager, immediately introduced himself and was already working on our behalf. Kevin was professional and put us at ease immediately, despite knowing what we wanted there's often that sense of pressure in a sales situation. Not the case with Kevin, his priority was making sure we found the car we really wanted and he worked to get us into it, and he did. The car was brought to us after a beautiful job was done in detailing (though the car was clean when we went for the test drive). Overall, the best car buying experience we ever had. A great dealership with a friendly and professional staff.
I received one of the phone calls advertising a great offer on my used vehicle. I brought it down for them to look at and waited almost an hour for what them to present an offer. When they presented the offer on my vehicle, they came in nearly $2,500 dollars under fair trade in value through NADA and Kelly Blue Book. The initial offer was even under what the black book wholesale value was and the high side of the offer would have been $300 over wholesale. The vehicle was ready for sale besides needing to be detailed. I did not disclose that the vehicle was already inspected because I was curious about what the "Great Offer" would be. The bottom line is that I would not recommend this dealer to anyone as they did not come across as honest and tried to take advantage of a situation and a potential customer.
Very good experience very straightforward they treated me right and I will shop for cars again here
Go to Michael Phelps! He is a great honest guy who helped us get the exact car we wanted at a great price. He went out of his way to help us— from picking me up at the subway station, to driving to Glen Burnie so as not to inconvenience my husband when he could not get away from his office. Thanks so much!
I bought my first fiat from Heritage, they were professional and provided excellence service. Kevin Howard, salesman was informative, he goes out of his way to make sure that you walk out with the vehicle you want. He took the time to explain the features that the vehicle is equiped with and even follow up after the sale. Tony, finance manager was also great at explaining all the financing options and work hard to find me the best deal.
Heritage Fiat is a US Car Dealer based in Owings Mills, Maryland. Heritage Fiat is located at 11216 Reisterstown Rd, Owings Mills, MD 21117, USA.
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