I'm not going back. And I am not recommending them. I do wonder how they got their google reputation.
Very poor customer service from Service advisor Vinny not once but twice his attitude and behavior is a poor representation of the hard-working technicians that actually work on your car will be going to another Volvo Service center as of now.
James Brandon listen closely to what we wanted and worked to show us how an Volvo SUV could satisfy us. My wife and I both have vision limitations and severe lower back issues. We want all of the advanced safety and seat comfort options available. He took us for test drives and followed up by phone to answer any question and to offer help. James has a knowledge of Volvo trims and options that astonishes me. He explained how Volvo vehicles and options would address our needs. He described how certain features that we wanted such as lumbar support for the passenger seat are available by trim line and options.
Speed of appointment scheduling and professional service from everyone involved with my car. From Lee the manager, Rich my service tech, the mechanical staff and the cashiers top notch performance is the norm @ Volvo of Owings Mills.
A lot.
Batterie died. One door has broken mechanics. There are loose modules in the trunk lid. Screaching swaybars under certain conditions. You get the picture. If they didn't spot these before selling, shame on them. If they did and sold it without saying anything, even more shame on them.
Bought a used car. Facing repairs of USD 2.000. Three weeks after purchase. According to them, none is a safety issue. Or state inspection issue. And they didn't see the issues, which is why I wasn't told.
Stonewalling was the response to me raising the issue.
First, as always BRUCE is delightful! He is always professional, efficient and customer service oriented. He always makes me feel like he appreciates my investment in Volvo and Koons. Also, the payment desk employees are very kind as well as the other desk repair and maintenance shop employees.
Well.
Volvo Of Owings Mills is a US Car Dealer based in Owings Mills, Maryland. Volvo Of Owings Mills is located at 9610 Reisterstown Rd, Owings Mills, MD 21117, USA.
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