Me and my wife had our purchased of Toyota Highlander last year and we're happy for Carlos help.He had presented all the great deals and he has to offer and gladly we're able to have one.This year we're back to him because we already knew how best he is in dealing with this matter and got one. We've tried to go to other dealership just to compare but we end up to Carlos.He's really a great salesperson. I recommend to others who have read this review to look for Carlos at Toyota Heritage Owings mills for you to have a great service you're looking for...
Sales person was not honest, very tricky, and absolutely not respectful. Always try to make an argument and try to make me nervous. I hated this place, never go back again.
I had the most enjoyable time purchasing my new Corvette. Great salesman (Jeremiah), great team. Only had one problem. The CD player in the car doesn't work. I asked about assistance and was told that you didn't do such a thing. Had bought another car from another dealer and they sent me funds to assist with purchasing a new radio. Outside of that, my experience was one that if I needed another automobile, I'd first consider Heritage Owings Mills.
I purchased 2018 Camry.
This dealership is great! Ryan was very professional, he went above and beyond to make sure I purchased the vehicle I was most comfortable with. He gave me suggestions and his advice, but was in no way pushy what-so-ever. I felt like family by the end of the whole process! I would recommend Heritage Toyota Owings Mills (Ryan in particular) to anyone who is looking for a new or used vehicle.
I let Will know how I was going to be using my new vehicle and his selection ended up being spot-on: the Highlander SE. It has just what I want out of it without being too much. He even recommended an accessory I wouldn't at first thought I needed, but based on my telling him that my dog(s) would be getting in the back, the bumper protector only made sense. He was patient with my initial non-committal and picked the perfect Highlander for me.
All in all, I'd recommend anyone to purchase with Heritage Toyota Owings Mills. The family atmosphere is evident at every step and I appreciate the forthrightness and good old customer service along the way. My next Toyota will be from Will and the gang at Heritage!
The price that I got through text was increased 1000 dollar when I visited the store in person.
Also, my car's mileage was higher than what it was on the paperwork.
Car was not clean, they tried to clean up again but it was not clear and neat at all.
After months of hemming and hawing over which replacement vehicle I was going to get, I finally figured that at as I got older, I wanted something more comfortable--so I chose the Highlander over the 4Runner. When it came to shopping for it, I test drove elsewhere, but only ever imagined buying from Will Brown at Heritage Toyota Owings Mills, based solely on recommendation.
Stephanie Thornton was my finance manager and thoroughly explained every protection option to me WITHOUT pressuring me. She made her recommendations that lined up with the ones that Will had mentioned during the sales portion and I made my selections--appearance, maintenance and warranty are no longer worries for me!
Overall 0/10 satisfaction.
Heritage Toyota Owings Mills is a US Car Dealer based in Owings Mills, Maryland. Heritage Toyota Owings Mills is located at 9801 Reisterstown Rd, Owings Mills, MD 21117, USA.
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